How does deposit work?
For any 2 or more person booking, or booking over $150 (this includes all packages) we will ask for a deposit. This can be paid after the date and time is confirmed and agreed with our reception staff. Payment of the deposit can be made via credit card over the phone, over the counter at our spa or now you can also pay directly through our website at the bottom of the contact us page. Please note we require credit card details to act as security for the booking. Bookings can be secure with a deposit payment for bookings up to 12 months in advance to secure your preferred date and time.
For treatment values where the total is under $200 a $50 deposit is required.
For treatment values where the total is $200 or more, we require a $150 deposit.
Deposits for group bookings of 3+ people need to be paid together, and you will be contact 4 days before your booking to finalise the complete payment of the treatment.
Also for late bookings after 6pm (Tues-Thurs) we are only open by appointment and will take the remaining payment for your booking from your credit card on the day of the booking as our reception is closed after 6pm. You will not need to do any payment once you arrived as it will be processed already. Please note cancellations are not refundable on the day of your booking.
Please note gift vouchers can act as cash when placing deposits, just quote your voucher number at the time of securing your booking.