COLLECTION OF INFORMATION
In order to use the Sensu Spa website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including e-mail. Any information collected by Sensu Spa is collected via correspondence from you or your company. This may be via the telephone, e-mail, mail, fax or directly through our website.
USE OF COLLECTION INFORMATION
Any details collected from Sensu Spa customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
We have a 24-hour cancellation/rescheduling policy for booking for one person or two people, a 72-hour cancellation/rescheduling policy for group booking (more than three people). Cancelling/Rescheduling less than this timeframe will incur a penalty fee/full amount of the booking. It is best to arrive 10-15 minutes before your treatment starts to complete any formalities required. If you are late, we may not have availability to offer the whole duration of your booking. Please note on public holidays when our spa is open bookings will incur a 10% surcharge and require full payment to secure the booking. This also applies to gift vouchers and membership discounted rates for bookings made on these days.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, e-mail, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Sensu Spa’s personally identifiable information for essential communications, such as e-mails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional e-mails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Sensu Spa may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Sensu Spa does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Sensu Spa site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.sensuspa.com.au.
SENSU SPA SECURITY POLICY
Sensu Spa uses eWay and Stripe Payment Gateway for its online credit card transactions. The eWay and the Stripe processes online credit card transactions for thousands of international merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY and the Stripe payment gateways are secured payments.
- Payments are fully automated with an immediate response.
- our complete credit card number cannot be viewed by Sensu Spa or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
- eWAY, Stripe an authorised third party processor for major International banks
- eWAY, Stipe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Sensu Spa.