1. For one person or two people booking, we require a cancellation or rescheduling notice at least 24 hours before your booking time.
2. For group bookings (3 or more people), we require a cancellation or rescheduling notice at least 72 hours before your booking time and our receptionist will contact you 4 days before your booking to finalise the remaining balance payment.
3. Please arrive 15min before your booking time. We will shorten your session duration if you are late.
4. If your booking time is after our reception hours (5PM on Sun, 6PM on Mon-Sat), the balance payment amount will be deducted from your nominated card.
5. Sunday bookings will incur a surcharge $10 for single treatment booking/person, $15 for package booking/person (Except for single Sauna or Float booking.)
6. All public holiday bookings will incur a 10% surcharge per person.
7. We cannot perform any treatments for those who are under 13 weeks of pregnancy. You will forfeit your booking if you inform on your arrival.
8. If you have compromised immune system, blood clots, or any serious medical conditions, kindly acquire a medical certificate from your doctor.
9. Our massages are performed by our male therapists and female therapists. Please let us know if you have any cultural restrictions.
10. Our automatic confirmation or reminder does not contain your guest information. Please let us know your guest’s contact details if you’d like them to receive reminder directly.